For a better experience please change your browser to CHROME, FIREFOX, OPERA or Internet Explorer.

Buying Safely

 

The likelihood of anything negative happening to you when purchasing an item is considered minimal but it’s always best to act with caution for a safe and successful experience with Sellanystuffs. To ensure your safety, we recommend following our safety tips and advice listed here:

  • If it sounds too good to be true, it probably is!

Don’t be fooled by what looks like an unbelievable bargain. Let your common sense and intuition guide you when choosing a good deal. If an item is advertised at an extremely low price – it may be damaged, stolen or non-existent.

 

  • Report illicit ads

If you suspect a listing is fraudulent or of an illicit/ explicit nature, please tell us so we can take it down. You can report it by using the “report it here now” link at the bottom of each ad listing.

 

  • Inspect the item before making a payment

Arrange to meet the seller, accompanied by someone, in a local public place to ensure the item meets your expectations before exchanging payments.

 

  • Secure payment methods are key

We don’t recommend paying for an item you haven’t seen, however if you decide to go down this route, ensure you use a secure payment method such as PayPal. Sellanystuffs does not act as a payment or transactions intermediary.

 

  • Never carry excessive amounts of cash

It’s never wise to carry large sums of money around with you, even less so when strangers know about it. Once you’ve inspected the item and are happy with it, head to your nearest bank and pull out the cash or arrange to meet the seller somewhere safe to exchange payments.

 

  • Keep a record of your dealings

Keep a record of the emails and conversations you have with a buyer. Ensure you record as much detail as possible so you can easily track your progress.

 

Safety tip for buying a bike:

  • When purchasing a bike, we recommend you ensure its legitimacy by asking the seller to provide you with proof of purchase or the bike frame number. If the price of the bike is too good to be true, there’s a chance it may have been stolen.

 

Safety tip for buying event tickets:

  • Many event suppliers do not allow ticket buyers to resell original tickets to others under their terms and conditions. We recommend you always check the supplier’s T&Cs on ticket re-sales to ensure you aren’t turned away by security for not having the same name as shown on your ticket.

 

 

Selling Safely

 

The more transparent and honest you are when communicating your item or service of sale on Sellanystuffs, the more your ad will be seen as safe and trustworthy naturally increasing your chances of ad success. Here are some of our recommendations to be recognised as a safe seller:

  • Provide lots of information on the posting form

Try to fill in the entire posting form so your ad contains as much detail as possible.

 

  • Include good photos

Images instantly make your ad appealing and stand out. Uploading multiple good quality photos increases your chances of ad success. Photos show clarity and authenticity which is important for buyers.

 

  • Provide a clear and accurate description

Include a detailed description of your item or service on the posting form, specifying clearly and accurately your offer. Being brief or illusive will lead to people treating your ad suspiciously.

 

  • Stick to the rules

Do not include content that violates our terms and conditions. If in doubt, please check our terms and conditions before uploading your ad.

 

  • Be responsive

Keep an eye on all responses to your ad – answering questions about your item or service as quickly as possible. Have additional images available in case a customer wishes to view additional photos and if you get asked the same question more than once, consider updating your ad description.

 

  • Proof of purchase

Where possible, ensure you have as much documentation available to prove authenticity of ownership.

 

Protect yourself

Here are our top tips and guidelines on how you can protect yourself as a seller::

  • Sellanystuffs will never directly get in touch with you to buy your item

As nice as your item for sale may be, Sellanystuffs will not get in touch with you directly (either through an email or telephone) to buy it. If however, you receive an email claiming it’s from us, please ignore as it is a scam and notify your local customer services team.

 

  • Never call premium-rate telephone numbers in response to your ads

You may receive an email from an interested buyer asking you to call a premium rate telephone number, often starting with 0844, 0870 and 0871. Do not call – it is a scam to charge you money for a high-rate telephone call to a non-existent buyer. If you have experienced this, notify your local customer services team.

 

  • Wait for payments to clear

Always wait for a buyer’s payment to be made or to have cleared in your account before handing over your goods.

 

  • Check counterfeit bank notes

If you’re being paid in cash, make sure you check the notes are not counterfeit. Full information regarding counterfeit notes can be found on the Bank of England website.

 

  • Proof of posting

When posting an item, make sure you obtain proof of posting and postal insurance.

 

  • PayPal – seller protection scheme

If you are receiving money through PayPal, ensure you meet the requirements of its seller protection scheme.

 

  • Face-to-face is best

Meet the buyer face-to-face in a public place, accompanied by someone. This will allow them to inspect your offer before the exchange takes place.

 

  • Trust your instincts

If the buyer is eliciting fraudulent or illegal behaviour, trust your gut instincts and don’t proceed.

 

 

 

 

 

Property

 

 

 

We want your property buying, renting or selling experience with Sellanystuffs to be as secure and successful as possible. Here are our top tips to protect your personal safety:

 

  • Viewings to be done during daylight hours

Viewings should be done during the day only. Not only is this the safest option but ensures viewers a clear and accurate picture of the property.

 

  • Never attend viewings alone

Neither buyers nor sellers should attend viewings alone – ensure someone is always with you. If you can’t get anyone to accompany you, let someone know the time of the viewing and the address. Arrange to contact them at a designated time so that they know you are safe. Plan for what they should do if you fail to call at the appointed time.

 

  • Trust your gut instincts

If for any reason you don’t feel comfortable entering a home – make an excuse and leave immediately. It’s important to assess the situation and trust your instincts. Do not be persuaded by formalities.

 

  • Take a professional approach

It’s important to be friendly but avoid getting too familiar in case it gives the wrong impression. Be confident, controlled and professional in your approach – whether you are a buyer, looking to rent or a seller.

 

  • Refrain from making any payments until confirmation of contract

Do not make any payments until you receive a formal written contract which has been signed and fully agreed by all parties. Some fraudsters ask for payments even before a viewing takes place – do not be deceived by their promises of a property/ rental agreement that sounds too good to be true – it usually is!

 

  • Never call premium-rate telephone numbers in response to your ads

You may receive an email from an interested buyer asking you to call a premium rate telephone number, often starting with 0844, 0870 and 0871. Do not call – it may be a scam to charge you money for a high-rate telephone call.

 

  • Meet face-to-face

Whether you’re a tenant or a landlord, it’s important to meet the other party before agreeing to a rental contract. This will give you the chance to ask important questions for your personal safety and judge the legitimacy of their offer. Warning signs should be alerted when a landlord tells you they can’t meet you as they are abroad a lot – this may be a scam.

 

Vehicles

Buying a car or a motorcycle can be a delightful experience and we at Sellanystuffs want to keep it that way. To avoid scams and fraudsters, here are our top tips for a safe and rewarding experience when buying a vehicle:

  • If it sounds too good to be true, it probably is!

Don’t be fooled by what looks like an unbelievable bargain. Let your common sense and instincts guide you when choosing your vehicle. If it has been advertised at an extremely low price, significantly lower than market value – it may be severely damaged, stolen or non-existent.

 

  • Meet the seller and inspect the vehicle

It’s important to meet the seller, drive and inspect the vehicle thoroughly before agreeing to a sale – ideally during the day so you can spot any damage clearly. Do not go alone but if this is unavoidable tell someone where you’re going, include your viewing time and seller’s address.

 

  • Carry out a HPI check

It pays to have an HPI check when purchasing a second hand vehicle. This provides private buyers, dealers, finance houses, and the insurance industry with access to information on all UK registered vehicles. It will help you determine whether a vehicle has been clocked, stolen or is a repaired insurance write off and ensure that it is legal and will belong to the people who buy them.

 

  • Ask to see all original documentation and certificates

Check the seller’s address and vehicle identification numbers are the same as the ones listed on the registration documents. Check its service history and MOT certificates – original copies with watermarks not photocopies. It’s important to do this before agreeing to a sale. Click Here to see the government’s guidelines on carrying out MOT and history checks.

 

  • Do not pay for transportation costs before receiving the vehicle

Some fraudsters ask for a payment to be made before the delivery of the vehicle. Refrain from making any purchases related to transportation costs until you’ve legitimately received your vehicle.

 

  • Never use money transfer services

We recommend paying for the vehicle when you collect it from the seller. Do not use a money transfer service as it’s the fraudster’s preferred method of acquiring the money illegally.

 

Here are our top tips for selling a vehicle safely and avoiding fraudulent buyers:

  • Never call premium-rate telephone numbers in response to your ads

You may receive an email from an interested buyer asking you to call a premium rate telephone number, often starting with 0844, 0870 and 0871. Do not call – it is a scam to charge you money for a high-rate telephone call to a non-existent buyer.

 

  • Always accompany the buyer on test drives and carry out checks

It’s important to check that a buyer has a valid driving license and insurance cover before they test drive the vehicle. Ensure you accompany them on the test drive to avoid theft or unnecessary damage to the vehicle.

 

  • Take precautions

It’s important to take necessary precautions to avoid becoming a victim of fraud including:

    • Hold the vehicle keys at all times
    • Never leave the keys in the ignition
    • Keep a close eye on the prospective buyer at all times

 

  • Ensure legitimacy of payments

Online bank transfers may be the safest way to receive money as you avoid handling large amounts of cash and problems associated with forged, cancelled or stolen cheques. Cash is also a good method of payment. Ask for the cash to be handed to you at your local bank, where forgeries can be checked and cash can be paid in to your account immediately. If this is not possible however head to the Bank of England website where you can find out more info about counterfeit banknotes.

 

 

Customer Services

Report a scam

Contact customer services

Frequently asked questions

Top Android App
Android App